ITERA

Returns & Refunds

FAQs

You have 21 days to return an item after purchase. Orders returned after this period will be sent back.

If you request an exchange and the product is unavailable, a refund will be issued. All returned items must be in their original condition: unworn, unwashed, and with tags attached.

Returns can take up to 10 working days to process.

Returns that do not meet these requirements will be rejected and returned to you.

Return postage is at your cost and risk, unless you selected a free return option when initiating the return. Please use tracked mail to ensure the items arrive safely. We are not responsible for items lost in the mail and no refunds will be given for missing items.

Orders must be returned to us within 21 days of the product being received.

All orders returned outside of this period, will be returned.

Should you return for an exchange and the product is no longer available, a refund will be issued.

Our returns process can take up to 10 working days from returning to action.

Clothing

Returned products must be in perfect original sale condition, unworn and unwashed, with all tags still attached.

For hygeine purposes, no refund or exchanges will be given for products that have aftershave, make-up, body odours or cigarette smoke.

Any returns that do not meet the above requirements, will be rejected, and returned to you.

Our return process takes up to 10 working days once we receive the item/s back to us. We endeavour to have these completed as soon as possible for you.

We offer a range of returns options:

  • ASDA
  • DPD
  • InPost
  • Evri Drop Off Locations

We offer the following return options:

ASDA Drop off

DPD (UK)

InPost

Evri Drop Off Locations

Returning an order:

To return your order, just follow the few simple steps below:

1 - Head to our return’s portal (you'll need your order number ready)

2 - Select what items you'd like to return and why.

3 - Select your chosen return method. You'll be able to see your closest carrier on the map.

4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print)

5 - Your parcel will then be ready to be taken to your chosen drop-off point!

Click the link below to start your return:

Click Here
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