FAQs
Returns
You have 21 days to return an item after purchase. Items must be in their original condition, unworn, unwashed, and with tags attached.
Returns may take up to 10 working days to process.
For more information, please visit our return policy page here Returns & Refunds
Returning an order: To return your order, just follow the few simple steps below:
- Head to our return’s portal (you'll need your order number ready)
- Select what items you'd like to return and why.
- Select your chosen return method. You'll be able to see your closest carrier on the map.
- Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
- Your parcel will then be ready to be taken to your chosen drop-off point!
Click the link below to start your return:
Click HereWe offer a range of returns options:
- ASDA
- DPD
- InPost
- Evri Drop Off Locations
As soon as we’ve received your return, we’ll send you an email to confirm.
Once received, we’ll have your return processed within 5-7 working days. This may take a further 3-5 working days to reflect in your account, depending on your bank’s processing times.
*Please note that exchanges are subject to stock availability and delivery timescales may vary during our busier periods*
We’re really sorry to hear that you have received a faulty item! This definitely isn’t the level of quality we expect to deliver.
Please do get in touch with a member of our team with your order details and some images of the item and we’d be happy to resolve this for you.
Please note that we do need to be made aware of any faults or concerns within 6 months of purchase.
Please note that we do allow up to 10 working days for returns to reach us. If we are still yet to receive your return after this timeframe, please do contact us so that we can chase this up for you.
Delivery
Once dispatched, you’ll receive full tracking information via email.
We currently ship with DPD, Evri, Royal Mail, and DHL. Although our delivery timeframes may vary slightly during our busier periods, this will always be stated at checkout.
You can opt to use our DPD collection points at check out. You can use this service to choose the closest pick-up point to you. If you have opted for home delivery you aren’t going to be in to receive your parcel, you can request that the courier leave this with a neighbour or safe place.
If your order has been delivered but you haven’t received it, please get in touch with the courier. If you believe your parcel has been lost, please contact us.
Unfortunately, once an order has been placed, we’re unable to amend this in any way. However, you may be able to update your delivery address with the courier once dispatched.
You can keep an eye on your order’s journey by email. Please check your junk/spam folder if you are yet to receive an update.
Any duties/VAT will be shown at checkout.
Yes, we do. Please purchase our gift cards here. If you have purchased a gift card with us, both a physical and a digital copy will be sent to you. Gift cards have an expiry date of 12 months, are non-returnable, and cannot be exchanged for cash.
Upon checkout, you will be presented with a box to enter your gift card code. If you are experiencing any trouble using your gift card, please get in touch with a member of our team!
If your order has been successful, you will receive order confirmation via email within an hour of ordering, which will include item(s) ordered, delivery timescale, and shipping address.
If you’re experiencing issues with payment, please ensure that the card you are using is registered to your billing address. If the payment is showing as pending, this should automatically return to your account within the next 24-48 hours. If this isn’t the case, please contact your payment provider to resolve the issue.
Unfortunately, once an order has been placed, we’re unable to amend or cancel this in any way. This is due to the speed at which our warehouse team works to dispatch orders as quickly as possible for our customers.
Unfortunately, not. If you wish to add items to your order, you will need to place a new order with us.
Orders / Payment
We accept all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro, American Express as well as PayPal.
Product Information
We work with a number of suppliers from around the world including Portugal, Turkey, and the Far East to offer the perfect fits and highest quality fabrics.
All of our products have their own wash care instructions on the inside label. We always advise following the washing instructions to keep your clothes looking as new and as fresh as possible for longer! For more information on product care, please see our Product Care page.
We’re sorry to hear that the product you’re after is currently out of stock! If you sign up to stock alerts on the website, by selecting the ‘Size Out Of Stock’ button on the product page, you'll be notified as soon as new stock becomes available!
Website
If you are unable to place an order, please clear your cookies/cache or try a different browser. If the issue persists, please contact our Customer Service Team who will be happy to help.
Unfortunately, we do not reserve stock for items placed in the basket. To avoid disappointment, we recommend placing your order as soon as possible.!
My Account
You can subscribe to our newsletter by entering your email address at the bottom of our site.
If you have forgotten your password, you can reset it from the ‘my account’ screen by selecting ‘Forgot password?’
If you wish to amend any of your account details, simply login and go to settings!
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